Question 1

What is FuFu Earns ?

Accepted Answer

${color}[#d31717]( FuFu Earns can be used to pay for BitFuFu's products and services. It can be obtained through participation in BitFuFu activities)

Q: How to Pay for Service Fee/Hosting Fee

${color}[#1955b9](1. What is the service/hosting fee?) Service/hosting fee refers to the operation and maintenance costs incurred by BitFuFu to ensure the stable operation of the miner, including costs of electricity, repair, maintenance, transportation, etc. ${color}[#1955b9](2. How many days of service/hosting fee are included when placing an order?) When placing an order for BitFuFu's hashrate or miner plans (hereinafter referred to as "plans"), it is generally required to prepay at least 10 days of service/hosting fee. After that, the service/hosting fee needs to be paid manually or automatically by using the FuFu Points Auto-Pay, Service Fee Loan or Output Auto-Pay function (One lump sum payment for the whole cycle service/hosting fee upon purchasing is also accepted). ${color}[#1955b9](3. How to calculate the service/hosting fee amount?) Hashrate Plans: Service Fee Amount = Number of Days to be Paid x Hashrate Amount x Service Fee Price Co-hosting Plans: Hosting Fee Amount = Number of Days to be Paid x Number of Miners x Daily Electricity Fee per Miner ${color}[#1955b9](4. How to pay the service/hosting fee) There are four ways of payment: ① Manual payment of service/hosting fee Select the order that you want to pay the service/hosting fee, and the user will pay it manually. ${color}[#d40808](Remarks: Failure to pay the service/hosting fee due to personal reasons will cause the user's order to stop running. The platform will not compens

** Click here to check my FuFu Earns**

| About FuFu Earns

FuFu Earns can be used to pay for BitFuFu's products and services.
**FuFu Earns is equivalent to USD 1:1, with no minimum threshold. **
Kindly ensure timely utilization within the stipulated validity period, as any unused portions will expire.

| How to use FuFu Earns

If you have available FuFu Earns, they will be automatically selected for use on the order page, reducing the total order amount.
If you have multiple FuFu Earns, the system will automatically use the ones that are closest to their expiration date.

Question 2

How to complete the KYC verification?

Accepted Answer

The importance of KYC

Know your customer (KYC) is a process that verifies the identity of the customer. Bitfufu requires that all customers complete the KYC before purchasing our mining products. KYC is used to comply with local anti-money laundering, anti-terrorist financing, and other relevant regulations and policies. By providing identification authentication, we can better protect customer accounts, decrease the possibility of fraud, and provide customers with better service. We will strictly protect the personal information of our customers.

Hence, we would like to invite our clients to review the KYC rules below to gain a better understanding, and to avoid KYC verification rejections.

Personal verification - Level 1

The KYC verification process requires the upload of ONEof the following documents: passport, NRIC (National Registration Identity Card), driver's license.

Documents must be submitted in a photo format, only JPG and PNG files are accepted, scans or photocopies will not be accepted
To verify NRIC and driver's license, both sides of the photo must be uploaded.
It is strictly forbidden for clients to download identification documents from the internet or submit tampered identification documents; otherwise, we will freeze the account without any further notice.
An expired passport, NRIC, and driver's license cannot be submitted for verification.
For verification, the NRIC or driver license must contain English; otherwise, a passport

Question 3

KYC Levels and Limits

Accepted Answer

1. The current KYC "Identity Verification Level" includes 【Personal Verification】and 【Enterprise Verification】.

Personal Verification has two levels:

Lv.1: Basic verification
Lv.2: Advanced verification

Based on verification level, BitFuFu supports various transaction amount limits, please check the following:

| Identity Verification Level | Not Certified | Personal Basic Verification | Personal Advanced Verification | Enterprise Verification | | --- | --- | --- | | Transaction Limit | Non Tradable | $100,000 | $100,000,000 | $200,000,000 |

The transaction amount is the sum of all hashrate fees and service fees paid.
If the user provides a clear and compliant ID photo, the system will conduct a preliminary review. Once the preliminary review is passed, the user will immediately enjoy a transaction limit of $1,000. After the preliminary review is passed, we will manually review your information, and this process is expected to be completed within 1 to 3 working days.
If the manual review is not passed, your $1,000 transaction limit will be frozen, and you will not be able to continue trading on the BitFuFu platform. However, if you have already purchased a cloud mining plan, you can continue to pay the service fee for the plan.
If you are a "restricted person," your KYC identity verification will not be approved. However, if you live in an unrestricted country or region overseas and provide proof of residence, you can pass the verifica

Question 4

What is cloud mining?

Accepted Answer

What is mining?

Mining, in the context of cryptocurrencies such as Bitcoin, is the process of creating new blocks to the BTC blockchain in exchange for rewards. It is the only way to obtain BTC. It involves validating and adding new blocks to the blockchain by solving complex mathematical problems. Miners, who contribute their computational power to this process are rewarded with newly created BTC and transaction fees. This process is known as mining.

BTC utilizes the PoW (proof-of-work) consensus mechanism, which allocates currency based on a miner's computing power. Miners with higher computing power have a higher chance of mining a block than others.

What is a cloud mining ?

Cloud mining involves purchasing mining machines, hosting facilities, and managing daily operations and maintenance. BitFuFu offers cloud mining services that allow users to lease miner hashrate, enabling them to flexibly choose their desired hashrate and rental period. Users can start mining without the need to purchase mining machines or handle mining facility matters. This allows users to start cloud mining immediately.

Advantages of cloud mining services:

Flexible hashrate
Selectable rental periods
Real-time mining process monitoring
Daily output payment

Platform Introduction

BitFuFu is a fast-growing digital asset mining service and a world-leading cloud mining service provider. BitFuFu has been invested by, and is the exclusive cloud mining strategic partner of B

Question 5

What is FuFu Points ?

Accepted Answer

${color}[#d31717](Our payment system has been fully upgraded, and the new FuFu Points are online now, making your payments smoother and more secure!)

** Click here to check my FuFu Points**

||| Attention! When purchasing FuFu Points, the transfer amount will be converted into FuFu Points at the real-time exchange rate between the currency and USD. The converted FuFu Points can only be used for consumption on our platform and do not apply to any refund (FuFu Points are 1:1 equivalent to USD). | "FuFu Points" Introduction

FuFu Points can be used to purchase all products and services on our platform, including orders for hashrate plans, service fee payments, and service fee withholding
FuFu Points uses USD pricing and is 1:1 equivalent to US dollars, consistent with our product service. It protects users against the impact of price fluctuations of cryptocurrency
**FuFu Points support two ways of purchase: ** ** ①Use cryptocurrency to purchase FuFu Points directly (USDT, BTC, and ETH are supported). After the block confirmation of your transfer funds, FuFu Points will arrive** **②Use the funds to be refunded to purchase FuFu Points. Instant arrival without waiting ** ${color}[#d31717](

At the time of purchase, the transferred currency will be converted into FuFu Points at the real-time exchange rate between the currency

Question 6

How to Pay for Service Fee/Hosting Fee

Accepted Answer

${color}[#1955b9](1. What is the service/hosting fee?)

Service/hosting fee refers to the operation and maintenance costs incurred by BitFuFu to ensure the stable operation of the miner, including costs of electricity, repair, maintenance, transportation, etc.

${color}[#1955b9](2. How many days of service/hosting fee are included when placing an order?)

When placing an order for BitFuFu's hashrate or miner plans (hereinafter referred to as "plans"), it is generally required to prepay at least 10 days of service/hosting fee. After that, the service/hosting fee needs to be paid manually or automatically by using the FuFu Points Auto-Pay, Service Fee Loan or Output Auto-Pay function (One lump sum payment for the whole cycle service/hosting fee upon purchasing is also accepted).

${color}[#1955b9](3. How to calculate the service/hosting fee amount?)

Hashrate Plans: Service Fee Amount = Number of Days to be Paid x Hashrate Amount x Service Fee Price

Co-hosting Plans: Hosting Fee Amount = Number of Days to be Paid x Number of Miners x Daily Electricity Fee per Miner

${color}[#1955b9](4. How to pay the service/hosting fee)

There are four ways of payment:

① Manual payment of service/hosting fee

Select the order that you want to pay the service/hosting fee, and the user will pay it manually. ${color}[#d40808](Remarks: Failure to pay the service/hosting fee due to personal reasons will cause the user's order to stop running. The platform will not compens

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