Official Customer Service Contact Guide
If you encounter issues regarding accounts, cloud mining orders, service fees, deposits, withdrawals, or other related matters while using the BitFuFu platform, you can obtain assistance through the following official customer service channels.
Official Customer Service Channels
Platform Live Chat
The BitFuFu platform provides a live chat customer service. You can communicate directly with the customer service team through the official website or the app. For account inquiries, order issues, deposits/withdrawals, product consultations, promotion-related questions, and other platform service needs, live chat can usually provide timely assistance and answers.
Customer Support Email
If you need to submit more complex issues or provide relevant documentation, please contact the official BitFuFu customer support email:
It is recommended to provide a complete description of the problem and relevant information in the email so that the support team can process it quickly.
Official Telegram Community
You can also join the official BitFuFu Telegram community to get the latest updates and customer support:
Security Notice
To protect your account and asset security, please make sure to contact customer service through official BitFuFu channels only.
BitFuFu official customer service will never actively ask you for the following sensitive information:
- Login passwords
- SMS verification codes
- Google Authenticator codes
- Private keys
- Seed phrases
Do not disclose the above information to any individual or non-official channels to avoid asset loss. If you have any questions, please feel free to contact the BitFuFu customer service team through official channels, and we will be dedicated to assisting you.
Updated on: 19/06/2026
Thank you!