How to refund?
1.Under what circumstances do I need to apply for a refund?
When you pay for your order, the amount of the payment transfer must be = the order amount + the service charge of the transfer platform. When the funds transferred by you are ≥ the order amount, the payment will be made. But you still need to apply for a refund if the amount received exceeds the order.If the amount that arrived is less than the order amount, you can transfer it again. When the accumulated amount transferred within the validity period of the order is ≥ the order amount, the payment will be completed.
Example 1:
Peter wants to buy a 100T*180D plan, so he needs to pay 143.1 USDT. Peter transferred 145 USDT to the payment address generated by the order, of which 0.8 USDT was charged for the service charge and 144.2 USDT was transferred. The transferred amount is greater than the order amount (144.2-143.1 = 1.1 USDT), so he needs to apply for a refund of the excess amount (1.1 USDT).
Example 2:
Tony wants to buy a 100T*120D plan, so he has to pay 107.1 USDT. Tony has transferred 100 USDT to the unique payment address generated by the order, of which the platform service charge is 0.8 USDT, and the paid amount is 99.2 USDT, which is less than the order amount (99.2<107.1). Then Tony needs to transfer another 7.9USDT+ transfer service charge, and the total paid amount reaches 107.1 USDT; the payment is then completed.
2. How to initiate a refund application?
In [My Orders], filter out all orders with Remain funds, click on "Remain" and enter the order details page.
In the order details page, you can choose to convert the Remain funds into FuFu points or initiate an refund.
(Remain funds are usually small amounts and may not cover the transfer fee. It is recommended to convert them into BitFuFu points, which can be used to purchase products and services on the BitFuFu platform.)
3.Fill in the withdrawal address and transfer network in the pop-up refund window, and click "Refund" at the bottom to initiate the application.
3. FAQ
Q: If the amount transferred is insufficient when I transfer money to the payment address for the first time, can I transfer to the payment address again to make up the difference?
A: Yes, within the validity period of the order, multiple transfers are supported. Once the accumulated amount arrived ≥ the order amount, the payment will be completed.
Q: Will my funds be lost if I never initiate a refund?
A: There will be no loss. You can check the amount to be refunded and apply for a refund at any time on the [My Order] page, or you can use the funds to be refunded to buy FuFu Points, which can be used for consumption.
Q: What should I do if there is too little money to apply for a refund to initiate a refund?
A: If the funds to be refunded, converted at the current exchange rate, exceeds 0.01 USD, it is recommended to use those funds to purchase FuFu Points, which can be used for consumption. Otherwise, any refund is not available.
Q: How much is the refund service charge? Who will pay for the service charge?
A: The service charge shall be borne by the user.
Users can also use the funds to be refunded to buy FuFu Points, which can be used for consumption.
When you pay for your order, the amount of the payment transfer must be = the order amount + the service charge of the transfer platform. When the funds transferred by you are ≥ the order amount, the payment will be made. But you still need to apply for a refund if the amount received exceeds the order.If the amount that arrived is less than the order amount, you can transfer it again. When the accumulated amount transferred within the validity period of the order is ≥ the order amount, the payment will be completed.
Example 1:
Peter wants to buy a 100T*180D plan, so he needs to pay 143.1 USDT. Peter transferred 145 USDT to the payment address generated by the order, of which 0.8 USDT was charged for the service charge and 144.2 USDT was transferred. The transferred amount is greater than the order amount (144.2-143.1 = 1.1 USDT), so he needs to apply for a refund of the excess amount (1.1 USDT).
Example 2:
Tony wants to buy a 100T*120D plan, so he has to pay 107.1 USDT. Tony has transferred 100 USDT to the unique payment address generated by the order, of which the platform service charge is 0.8 USDT, and the paid amount is 99.2 USDT, which is less than the order amount (99.2<107.1). Then Tony needs to transfer another 7.9USDT+ transfer service charge, and the total paid amount reaches 107.1 USDT; the payment is then completed.
2. How to initiate a refund application?
In [My Orders], filter out all orders with Remain funds, click on "Remain" and enter the order details page.
In the order details page, you can choose to convert the Remain funds into FuFu points or initiate an refund.
(Remain funds are usually small amounts and may not cover the transfer fee. It is recommended to convert them into BitFuFu points, which can be used to purchase products and services on the BitFuFu platform.)
3.Fill in the withdrawal address and transfer network in the pop-up refund window, and click "Refund" at the bottom to initiate the application.
3. FAQ
Q: If the amount transferred is insufficient when I transfer money to the payment address for the first time, can I transfer to the payment address again to make up the difference?
A: Yes, within the validity period of the order, multiple transfers are supported. Once the accumulated amount arrived ≥ the order amount, the payment will be completed.
Q: Will my funds be lost if I never initiate a refund?
A: There will be no loss. You can check the amount to be refunded and apply for a refund at any time on the [My Order] page, or you can use the funds to be refunded to buy FuFu Points, which can be used for consumption.
Q: What should I do if there is too little money to apply for a refund to initiate a refund?
A: If the funds to be refunded, converted at the current exchange rate, exceeds 0.01 USD, it is recommended to use those funds to purchase FuFu Points, which can be used for consumption. Otherwise, any refund is not available.
Q: How much is the refund service charge? Who will pay for the service charge?
A: The service charge shall be borne by the user.
| Currency | Service Charge |
|---|---|
| BTC | 0.0005BTC |
| USDT_ERC20 | 5USDT |
| ETH | 0.002ETH |
Users can also use the funds to be refunded to buy FuFu Points, which can be used for consumption.
Updated on: 14/03/2023
Thank you!